Path: utzoo!utgpu!news-server.csri.toronto.edu!mailrus!wuarchive!zaphod.mps.ohio-state.edu!van-bc!twg!bill
From: bill@twg.wimsey.bc.ca (Bill Irwin)
Newsgroups: comp.dcom.modems
Subject: Re: Multitech Modems
Keywords: MultiTech Modems 9600bps
Message-ID: <252@twg.wimsey.bc.ca>
Date: 12 Sep 90 05:57:33 GMT
References: <1990Sep11.185658.6201@cs.utk.edu>
Distribution: usa
Organization: TWG The Westrheim Group, Vancouver, B.C., Canada
Lines: 48

In <1990Sep11.185658.6201@cs.utk.edu> jvf@stc06.ornl.gov (FARMER J T) writes:


>       What are most peoples experence with Multitechs?

We  have  used Multitech for over a year now and have installed  them  at
several  client  sites.  We have found them to be an  excellent  product.
They  are  easy  to configure because help screens can be brought  up  to
describe the various settings with your current settings along the bottom
of the screen.

There  are  many  more options available to configure than  I  have  seen
previously.   For example, we installed a communication system between  a
head  office  and  two  branch sites in different  cities.   Using  uucp,
accounting  data files were to be transferred at night from the  branches
to  HO.  One branch went fine.  The other one was a nightmare!  Everytime
we  tried  calling  the  site,  the  modem  would  answer,  then  garbage
characters spilling all over the screen.

After exchanging the modem (696EA ?) bringing the computer into Vancouver
where  everything worked fine, I finally called Multitech.  I should have
done  that  first.  I described the symptom and the analyst researched  a
database and found something similar.

He  said it sounded like the phone system in the branch city was  causing
the carrier to be received too strongly and an echo was being seen by the
getty.   He  suggested  lower  the dB strength of the  calling  modem  by
setting  one of the S registers.  This capability wasn't even documented.
By lowering the dB strength of the carrier he thought that the echo would
be reduced.  Guess what?  It worked...first time!

I  believe  that if we had been working with any other brand of modem  we
would  have had to do open heart surgery on the straps inside the  modem,
if we could have done anything at all.  That branch has been transferring
about  4Mb  of data every weekday evening for over six months now and  we
haven't  had  one  corrupt  file  using  their  auto-reliable  MNP  error
correction.

Great modems and good free support.

>       Does anyone have a phone number &/or E-net @ for Multitech?

Their number is 612-785-3500 in Mounds View MN (is that Minnesota?)
-- 
Bill Irwin    -   TWG The Westrheim Group     -    Vancouver, BC, Canada
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