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From: v116kznd@ubvmsb.cc.buffalo.edu (David M Archer)
Newsgroups: comp.dcom.telecom
Subject: Re: Make Sprint Put it in Writing!
Message-ID: <11881@accuvax.nwu.edu>
Date: 8 Sep 90 01:28:52 GMT
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X-Telecom-Digest: Volume 10, Issue 628, Message 11 of 14


In article <11755@accuvax.nwu.edu>, bcsaic!carroll@beaver.cs.
washington.edu (Jeff Carroll) writes...

>Obviously you've never called Sprint to ask them anything
>else.  (Read the other recent postings on this subject, which are
>corroborated by my experience.)

Actually, I've had to call Sprint twice so far.

The first time, was when I finally bothered to find out why I was
still getting billed by AT&T.  I knew I was still connected to AT&T,
but Sprint was who told NYTel to switch, so I figured I'd call
Sprint.  The Sprint person simply verified that I was "registered" as
a "dial 1" Sprint customer, and said that I should check with the
local phone company.  I suppose that if I was a purist, I would
complain that Sprint should have taken care of it for me, but in all
fairness, it wasn't Sprint's problem.  (I could complain about NYTel
for a couple pages, but that's not the point here.)

The second time was when I either lost a phone bill, or it was stolen
from the mail, or what, I don't know.  I called, asked "I never got my
bill for <whatever month>, can you mail me a copy of it?". I was asked
my account number, and that was that.  A week or so later, I got a
copy of it.  (Well, actually screen dumps from a terminal somewhere,
but close enough.)

Both times I had no problem at all.  As they say, your mileage may vary;
apparently yours does.