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From: chris@sarah.lerc.nasa.gov (Chris Johnston)
Newsgroups: comp.lang.modula2
Subject: <None>
Message-ID: <1990Sep11.203009.12751@eagle.lerc.nasa.gov>
Date: 11 Sep 90 20:30:09 GMT
References: <812.26E7391E@weyr.FIDONET.ORG>
Sender: news@eagle.lerc.nasa.gov
Organization: NASA/Lewis Research Center
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Message-ID: <1990Sep11.163130@sarah.lerc.nasa.gov>
Reply-To: chris@sarah.lerc.nasa.gov (Chris Johnston)
Organization: NASA Lewis Research Center, Cleveland, OH
Subject: Re: TopSpeed and returning an Exit() code?
Keywords: 

Amen to that! Once you get people using computers without knowing anything
at all about them you've signed up for lifetime support. I've run into several
people trying to set up a no-brain system, generally "so the secretaries
don't have to learn DOS" (implying that they can't) My experience is that most
of them have no trouble with dos (at least at the level of a regular user), 
they can learn it and they become much more self-sufficient. I've been
running around doing mindless fixes and upgrades for people for a long time.
Once they learn a little bit about the system, my volume of help calls
goes way down. Now, I mostly get calls for harder stuff.
	So, don't underestimate your people, they can almost always do a lot
more than you think.
		Chris