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From: dmlkm@cbnewse.att.com (david.e.montalbano)
Newsgroups: comp.sys.ibm.pc.misc,comp.misc
Subject: Re: Packard Bell doesn't really exist (long)
Message-ID: <1990Sep9.162243.7697@cbnewse.att.com>
Date: 9 Sep 90 16:22:43 GMT
References: <1990Sep6.154721.12322@iwarp.intel.com>
Followup-To: poster
Distribution: usa
Organization: AT&T Bell Laboratories
Lines: 26


I have has a very bad experience with PB also.  I had the same waiting and
"I'll call you back crap."  But,  I had 2 PB computers.  The 1st one,
the motherboard went out after a month.  (I had the 1st 4 months free on site
service so I wasn't too upset, since they said they would come and fix it).
The man came, I must point out the man was from AT&T Paradyne, and he could
not fix it.  He had to take it in.  He tried numerous things.  The reason
why he couldn't fix was because the mother board he brouht new, was 
a defect.  Well after getting it fixed, it broke about 3 more times.  Finially,
I wrote the company a letter saying I want a brand new one.  I got a call
and they said "we can have the guy fix yours."  I said no.  Well the next
day a package service came and picked up the computer.  PB paid shipping and
all.  They said I should have the new one within 3 days.

It turned out to take 3 weeks.  The nice thing was they sent me a better 
computer.  60meg HD instead of 40.  When I went to use the thing the Hard
drive controller was floating around inside the computer.  I had to plug it
in the expansion slot. Knowing my experiences, I didn't put the computer 
back together until i tried it.  It did not work.  The man came and took it
and brougt me back a repaired one.  (He ended up visiting my house 7 or 8
times).  We'll while he was here I tried it.  It worked fine.  After he left
it worked for only 5 minutes and then it would not do a thing.  I ended up
calling PB, and demanding my money back.  They did give it all back.

Now I sit here on my new AT&T 386SX/EL.  I love it.  Haven't had any 
problems yet.