Path: utzoo!utgpu!news-server.csri.toronto.edu!cs.utexas.edu!tut.cis.ohio-state.edu!VAX1.CC.UAKRON.EDU!math-cs.kent.edu!news
From: bkgray@encore.kent.edu (Brian Gray)
Newsgroups: comp.sys.hp
Subject: Re: HP sendmail doesn't work (with free bugfix!)
Message-ID: <1990Sep10.165943.17911@math-cs.kent.edu>
Date: 10 Sep 90 16:59:43 GMT
References: <59169@bbn.BBN.COM> <1340137@hpclscu.HP.COM> <jwright.652260293@catfish> <322@esl.ESL.COM>
Organization: Kent State University
Lines: 19

In article <322@esl.ESL.COM> jsd@bambam.UUCP (Jeff Dalton) writes:
>>We put
>>in a call to the response center, and sometime during the next few months
>>it was quietly closed.  So we opened a new call, and sent email to
>>various contacts in HP.  Still no solution.
>>
>Same story here.  We were using the HP supplied versions of sendmail.cf and
>when we got a new it didn't work.  We followed up as above and is was 
>quietly closed.  

You are paying (dearly) for response center service.  If you don't get
called back, or don't get a resolution to the problem, COMPLAIN!
Call the 800 number and ask to speak to a supervisor.  They can and will
deal quickly with the problem that is holding up the answer to your question.

If the supervisor doesn't resolve the problem, call your sales rep
or account SE.  They know phone numbers that we mere mortals don't. 
They can get more done in a 5 minute call that I can in three days of
telephone tag with a response center engineer that doesn't do his job.