Path: utzoo!utgpu!news-server.csri.toronto.edu!cs.utexas.edu!swrinde!zaphod.mps.ohio-state.edu!sdd.hp.com!hp-pcd!hpfcso!hpfcbig!fritz
From: fritz@hpfcbig.SDE.HP.COM (Gary Fritz)
Newsgroups: comp.sys.hp
Subject: Re: HP sendmail doesn't work (with free bugfix!)
Message-ID: <7540061@hpfcbig.SDE.HP.COM>
Date: 11 Sep 90 02:34:17 GMT
References: <jwright.652260293@catfish>
Organization: HP SESD, Fort Collins, CO
Lines: 18

Brian Gray writes:
> You are paying (dearly) for response center service.  If you don't get
> called back, or don't get a resolution to the problem, COMPLAIN!

I have to agree.  And don't complain (only) to the net -- as Brian
says, complain to someone who can try to fix the problem!  No one
can fix a problem they don't know exists.

Conversely, if you get *good* service, it wouldn't hurt to let
someone know.  Response Center engineers are human.  They like to
work with people who appreciate their efforts.  And if you put in
a good word to their boss, you're likely to be their friend for life.

It's the same with any service provider.  If they never get complaints,
they may (reasonably) assume their customers are satisfied.  Only you
can let them know otherwise and let them fix it.

Gary