Path: utzoo!utgpu!news-server.csri.toronto.edu!cs.utexas.edu!uunet!saxony!dgil
From: dgil@pa.reuter.COM (Dave Gillett)
Newsgroups: comp.sys.ibm.pc.misc
Subject: Re: $99 Quattro offer
Message-ID: <391@saxony.pa.reuter.COM>
Date: 5 Sep 90 23:13:02 GMT
References: <366@saxony.pa.reuter.COM> <1990Sep3.003012.27082@agate.berkeley.edu> <378@saxony.pa.reuter.COM> <6568@darkstar.ucsc.edu> <385@saxony.pa.reuter.COM>
Organization: Reuter:file Inc  (A Reuter Company) Palo Alto, CA
Lines: 24

In <385@saxony.pa.reuter.COM> I wrote:

>I just got my credit card statement, and it seems Borland charged me for 
>Quattro a month ago.  I sure hope that's not when my 60-day free trial started,
>because I still haven't received the software.

>(The "Borland Technical Support" number in my Turbo Pascal manuals is no
>longer in service.  The new Byte came last week, and they've got an add
>targetting their $99 offer at 1-2-3 users, with an 800 number.  So I'll
>try calling that....)

Well, the folks at the 800 number gave me the new Customer Support number.
I called that, and they were able to track down my order.

Another problem with pre-coding the name and address on the offer forms is
that they get sent to people like me, who've just moved across the continent.
So even though I sent the order from California, they dutifully tried to
send the software to my old address in Toronto.  Canada Post has been very
good about forwarding my mail, and so have the people at my office, and we
have a fallback arrangement with a neighbor--but this shipment missed all
of those and was, presumeably, returned as undeliverable.  I gave the 
Customer Support person my new address, and she says I should have it
shortly....
                                                Dave