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From: john@jwt.UUCP (John Temples)
Newsgroups: comp.unix.sysv386
Subject: Re: ISC Tech Support - An Oxymoron!
Keywords: isc UNIX 2.2, CMS DJ-10 tape drive
Message-ID: <2096@jwt.UUCP>
Date: 13 Sep 90 01:58:38 GMT
References: <39@astph.UUCP>
Organization: Private System -- Orlando, FL
Lines: 25

In article <39@astph.UUCP> bob@astph.UUCP (Bob Ford) writes:
>************ISC Tech Support - An Oxymoron!************

Well my first (and last) experience with ISC tech support was way
back when I was trying to install 1.0.6 for the first time.  I wanted
to format the hard drive with 2:1 interleave rather than the default 3:1
interleave.  My conversation with ISC tech support went something
like this:

Me:  Can you tell me how to get the installation script to format the
     drive with 2:1 interleave instead of 3:1?

ISC: You need to run the 'setup' program.

Me:  The setup program?

ISC: Yes, your AT setup program.  The interleave is stored in the
     CMOS.

Me:  Oh, right, of course.  Thanks.  Bye.  <click>

I've never bothered calling back.  I *certainly* wouldn't send them
money for support, unless things had improved markedly...
-- 
John W. Temples -- john@jwt.UUCP (uunet!jwt!john)