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From: dana@hardy.hdw.csd.harris.com (Dan Aksel)
Newsgroups: comp.windows.ms
Subject: Re: windows hater
Summary: MS tech support OK. Let's stop flaming.
Keywords: hate love
Message-ID: <915@travis.csd.harris.com>
Date: 7 Sep 90 12:16:02 GMT
References: <13406@hydra.gatech.EDU>
Sender: news@travis.csd.harris.com
Reply-To: dana@hardy.hdw.csd.harris.com (Dan Aksel)
Organization: Harris Computer Systems, Fort Lauderdale, FL
Lines: 32

In article <13406@hydra.gatech.EDU> gt3408a@prism.gatech.EDU (DYKES,DAVID PRESTON) writes:
>
>John Mendenhall writes:
>
>>yes, I HATE Windows 3!
>
>>...[stuff deleted]...                         Our conclusions: Windows is
>>buggy, over-hyped, and a blight on the earth.  Support from MicroS*** is 
>>even worse! You call their wonderful FREE phone number and you get a 
>>machine with some programmed responses. If you wait 30+ minutes (all the 
>>while paying toll fees) you might get a real person.  All this person is 
>>capable of doing is reading the manual back to you. In the endless hours 
>>we have spent tyring to get intelligent help from MS, we have actually 
>>given them more help/information than they have given us.  Mr. Bill is 
>>making billions from fools who own, but know nothing of computers.
>
I elect not to flame about the purpose of this group ...
To give Microsoft a fair shot: Yes the phone number and wait is one large pain
in the a#$.  I will also state that David Gates did not get rich by selling bug
free software... However: Once I get through to MicroSoft tech support I have
always found the individuals knowledgeable.  About 90% of my problems are caused
by myself... and I have to assume the overwheming magority of MS support is to
the not-quite-expert PC user ...  On a couple of ocassions I have located REAL
product problems.  When this happens MS tech support gives me a reference number
and THEY CALL ME with work around solutions, etc.  They've walked me through
several changes and reboots, and even waited patiently while I run down the hall
to get print outs, handle other business calls, etc.

Let's drop the flames now and get back to basics of the group: Technical
Exchange only.

Dan Aksel