Path: utzoo!attcan!uunet!samsung!sdd.hp.com!mips!dimacs.rutgers.edu!seismo!beno!cooper
From: cooper@beno.CSS.GOV (Dale Cooper)
Newsgroups: comp.databases
Subject: Re: Oracle Support
Message-ID: <49109@seismo.CSS.GOV>
Date: 17 Sep 90 12:51:20 GMT
References: <5655@thebes.Thalatta.COM> <24267@dartvax.Dartmouth.EDU>
Sender: usenet@seismo.CSS.GOV
Organization: Center for Seismic Studies, Arlington, VA
Lines: 42

In article <24267@dartvax.Dartmouth.EDU> carl@eleazar.dartmouth.edu (Carl Pedersen) writes:
>Followers of this group may recall that I started a spate of
>"Oracle-bashing" a while ago with some comments about how bad
>Oracle support was.  John Bossert's remarks prompt me to say that
>things seem to be improving.
>
>Recently, I have noticed that many of their technical people seem
>to be trying harder, and seem to be able to come up with more
>definitive answers.  They are currently in the middle of making some
>significant changes in how they handle support.  I think it will
>probably take them a few months to get through this period before
>anyone knows whether it will really be a better system or not.
>
>My main point is that they are clearly making a serious effort to
>improve.

While I echo Carl's general feelings, I find still find it frustrating that
it took them this long to make a sincere effort to improve their image and
mode of customer relations.  

Maybe it was all of the customer complaints...

Maybe it's a change in management in some departments...

Maybe they realized that instead of telling the world how great their 
product is, they should spend more time and money backing up their claims...

Maybe it's the fact that Oracle stock is plummeting and in order to save 
themselves they had better get their act together!


My opinion only...see you in Anaheim.

                          /      /\_
        |               _//\####/ 
      | | | |              _^ _^_                    |Dale Cooper
     |||||||||| |         (o)( O)                    |Center for Seismic Studies
--|||||||||||||||||----- _-_<>-_- -------------------|Arlington, VA
     |||| || | |        {::(::::}                    |Rules of Business - BUS101
      | |  |             \_@@\__/     ACK-PHFT!!!    |Lesson 1:
        |                  @@|                       |   The customer is
                           @@|                       |    ALWAYS right!