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From: carl@eleazar.dartmouth.edu (Carl Pedersen)
Newsgroups: comp.databases
Subject: Re: Oracle Support
Message-ID: <24267@dartvax.Dartmouth.EDU>
Date: 15 Sep 90 20:37:37 GMT
References: <5655@thebes.Thalatta.COM>
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Followers of this group may recall that I started a spate of
"Oracle-bashing" a while ago with some comments about how bad
Oracle support was.  John Bossert's remarks prompt me to say that
things seem to be improving.

Recently, I have noticed that many of their technical people seem
to be trying harder, and seem to be able to come up with more
definitive answers.  They are currently in the middle of making some
significant changes in how they handle support.  I think it will
probably take them a few months to get through this period before
anyone knows whether it will really be a better system or not.

My main point is that they are clearly making a serious effort to
improve.