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From: mitel!spock!meier@uunet.uu.net (Rolf Meier)
Newsgroups: comp.dcom.telecom
Subject: Re: "Data Quality" Local Dial Lines (was: Hostile Service Person!)
Message-ID: <12321@accuvax.nwu.edu>
Date: 18 Sep 90 14:02:08 GMT
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Reply-To: Rolf Meier <mitel!healey!meier@uunet.uu.net>
Organization: Mitel. Kanata (Ontario). Canada.
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X-Telecom-Digest: Volume 10, Issue 656, Message 2 of 10


>Sounds like you met one of the remaining "telco gents of the Olde
>School," Bill. One of those types who really cares FAR less for making
>the customer happy than pushing his weight around. (Of course, he's
>probably a pretty responsible guy with a family who has been made that
>way by HIS bosses, but that's beside the point.  I just wanted to make
>the point that he is a type, and not all that unusual.)  His
>_modus_operandi_ runs along a classic line.

>The problem is that line contains a lie that he uses to avoid doing
>about these petty flim-flams they get subjected to daily?)

>(You rotten abuser of the "telephone network, you!)

Look, the real reason the telephone companies don't like you using a
"voice" line for "data" is the different traffic characteristics.

Why do you think a data line is a ripoff?  A typical data call lasts a
lot longer than voice calls.  This means that the Telco has to supply
more call paths in order to maintain the same grade of service.  This
costs them money.  It is only fair that the users of data lines pay
the extra.

You can argue that "but MY data calls are ALWAYS short, and I talk for
HOURS"; unfortunately the rates are not figured like that right now.
In the future, when you will be paying for bandwidth x connect time,
you may be satisfied that the rates are "fair".


Rolf Meier					Mitel Corporation