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From: carols@world.std.com (Carol Springs)
Newsgroups: comp.dcom.telecom
Subject: Re: Sprint Won't Service Canadian Phones
Message-ID: <12343@accuvax.nwu.edu>
Date: 19 Sep 90 11:54:52 GMT
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X-Telecom-Digest: Volume 10, Issue 658, Message 8 of 8


In Volume 10, Issue 655, Michael Gammal writes:

>I reside in both Canada and the US from time to time, and wanted to
>subscribe to Sprint.  I dialed 1-800-877-4000 and asked to subscribe.
>They put me on hold for a moment then asked me for information (name,
>phone, address...etc).  I gave them both my American and Canadian
                                     ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ 
>numbers, and as soon as the representative heard the Canadian number,
 ^^^^^^^
>he said "that's a Canadian number right?". So I said "yes" and then
>they became rude saying you can't sign up, you can't make calls from
>canada, and then hung up on me.

Well, it took me a second reading of this paragraph to notice that
you'd given them a U.S. number as well.  Presumably they went into
"Canadian" mode when they heard the second number, and ignored all
previous evidence that they were dealing with a customer who had a
U.S. phone.  Of course, their terminating the conversation in such a
rude fashion, without giving you a chance to explain your
circumstances, was inexcusable.

Anyhow, the "You can't make calls from Canada" contradicts Sprint's
own literature.  According to their September bill insert, "You can
 ...[use] your FONCARD for calls from Canada to the U.S.  Simply dial
1-800-877-8000 and complete the call as you usually do with your
FONCARD."


Carol Springs        carols@world.std.com