Path: utzoo!utgpu!news-server.csri.toronto.edu!cs.utexas.edu!tut.cis.ohio-state.edu!sppy00!jaa From: jaa@sppy00.UUCP (Jeff Anderson) Newsgroups: comp.os.msdos.programmer Subject: Re: BORLAND TECHNICAL SUPPORT (or lack of) Keywords: borland useless Message-ID: <934@sppy00.UUCP> Date: 14 Sep 90 18:41:19 GMT References: Reply-To: jaa@sppy00.UUCP (Jeff Anderson) Organization: Online Computer Library Center, Dublin, Ohio. Lines: 27 In article ajai@sce.carleton.ca (Ajai Sehgal) writes: >FLAME ON: > > Yesterday , I tried phoning Borland's so called hotline. After being >shunted around my an almost efficient voice messaging system I was put on hold >for 30 minutes before deciding that the call to the western U.S. from Ottawa >at prime time was going to cost me more than Turbo C++! Wake up Borland, and >learn a thing or two form WordPerfect Corp. Ten dollars of good product support >is worth a thousand spent on flashy advertising. I wouldn't even mind spending >more on the product, as long as I could reach a human in a reasonable amount >of time or through an 800 number! As it stands I won't be buying other Borland >products until thing improve. > >FLAME OFF: > >Ajai. I have only used the Borland help hotline once. Maybe I got lucky but they were very helpful with me. They answered my call promptly. Most companies want to *charge* for support after a short time period. I had the software for many months. ------------------------------------------------------------------------------ Jeff Anderson killer!osu-cis!sppy00!jaa Online Computer Library Center (OCLC) unreliable: jaa@sppy00 614-764-6222 ------------------------------------------------------------------------------