Path: utzoo!attcan!uunet!decwrl!ucbvax!ANTARES.MCS.ANL.GOV!rackow From: rackow@ANTARES.MCS.ANL.GOV Newsgroups: comp.sys.encore Subject: Re: Umax 4.3 virtual memory problem Message-ID: <9009191603.AA02497@skeeve.mcs.anl.gov> Date: 19 Sep 90 16:03:26 GMT References: Sender: daemon@ucbvax.BERKELEY.EDU Organization: The Internet Lines: 67 Jeff, I do not think that anyone that has posted things in this forum are actually directing the comments at you, but a Encore the corperation. You just happened to be available at the time. There is also the thought that posting here will get someone to take notice and fix things, or that IF someone from Encore is reading this list, maybe they can push some inside track we can't get to. I also do not want to cause you to stop reading AND replying to problems given here. Having people from encore respond is a good thing, be it official or not. Note that for most messages here, I read "we" or "I" to be the customers of Multimaxen. "encore" is to be taken as the corperation supporting us, not individuals in the company. Granted some of those individuals are in position to guide the path of encore the corperation and should take special note of how the customers feel. As to Phil jumping on the band wagon, I remember seeing him complaining about things during the beta test of 4.3 and before. Phil is at a different location soI can't tell how similar this is, but it is also the case that we usually need a "easily repeatable" problem to report. I have been tracking a problem here for some time now that happens maybe once every week or three. Unless I know what is happening, it does no good to report a problem. The load on my system is so varied between users an apps that it is really hard to determine what caused the system to hang. After reading the post about more specifics on the VM, I have another lead. Phil and I are NOT jumping on the bandwagon, we are just stating that "we" have had these problems for a LONG time and it is getting old. The bottom line is that the VM problem among others have been a sore spot in Umax since day 1 and other than fixing the things that are completely horrible, encore has shown little improvement to the system. I do not think it appropriate to POST any time there is a problem, but if POSTING is what it takes to get the attention of encore, then so be it. This list should then be renamed "info-encore-angry-customers". ;-) I feel that posting should be a last resort to the system. I know that I have reported a few things in the past as problems, and my feelings are that the bugs are falling on deaf ears. A short test is done to say that "yes there is a problem there" then nothing. As to your competitors, I am sure that they are all well armed with Encores VM problem as a reason not to buy Encore since that problem has been around for way to long. They also have a list of satisfied customers that can be called, etc. etc. Granted the book that Sun puts out is BIG, but if Encore put their's into the same format, it would be comperable. If you don't think that is the case, you should take another look at your system.