Path: utzoo!attcan!uunet!snorkelwacker!husc6!encore!boykin From: boykin@encore.com (Joseph Boykin) Newsgroups: comp.sys.encore Subject: Re: Bug Reporting Message-ID: <12760@encore.Encore.COM> Date: 19 Sep 90 20:05:52 GMT References: Sender: news@Encore.COM Reply-To: boykin@encore.com Organization: Encore Computer Corp. Lines: 29 In article , aglew@crhc.uiuc.edu (Andy Glew) writes: > I asked our sysadmin who to email bug reports to at Encore. He asked > his Encore contact, who said that we would have to log a service > request and fill out this paper form. Ie. we would have to *pay* to > make a bug report (if we didn't have a service contract), even though > I didn't really want a fix. Neither of us felt like filling out a > paper form, so I simply didn't go any further. Well, I can't speak for Umax or any other product that Encore has, but if anyone finds a bug in our Mach release, feel free to send it to me. No guarantees that we'll fix it, but I do guarantee we'll at least investigate the problem. There *are* advantages to dealing with a product in the nebulous "Advanced Technology Research Products" category: you deal directly with development! By the way, there *are* a large number of people, including those in Customer Service who read this group. Most won't respond to the group, but *do* respond directly to the person who posted the problem. ---- Joseph Boykin Manager, Mach OS Development Encore Computer Corp Treasurer, IEEE Computer Society Internet: boykin@encore.com Phone: 508-460-0500 x2720