Path: utzoo!utgpu!news-server.csri.toronto.edu!cs.utexas.edu!samsung!rex!uflorida!mephisto!prism!gt3070b
From: gt3070b@prism.gatech.EDU (Jeff Watkins)
Newsgroups: comp.windows.ms
Subject: Re: Microsoft Support (or lack of)
Message-ID: <13684@hydra.gatech.EDU>
Date: 14 Sep 90 19:01:22 GMT
References: <2684@dataio.Data-IO.COM> <1990Sep6.032621.7506@rodan.acs.syr.edu> <57328@microsoft.UUCP> <1990Sep14.154351.18639@druid.uucp>
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Organization: Convergent Media Systems
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I find what I am about to say stunning in light of my past attitude toward MS..

While in the process of writing a Device driver for windows, I decided that
in order for me to get my questions answered it would be best if I got a handle
on some actual MS developers.  So I convinced my boss to subscribe to MS
Online.  It is an overpriced developers BBS that requires you to use its own
software (which isn't too bad for a _DOS_ app).  I did get my questions handled
and I was able to complete the driver.  THIS IS NOT THE STUNNING BIT!

THIS IS THE STUNNING BIT:

today in my mail I received a small envelope.  I opened said envelope to find
a thank you card.  Upon opening this card, I read the following:

Thank you (cover)

	... for letting us be of service to you.  Our staff is
eager to earn your continued confidence and satisfaction.
	Please feel free to contact me whenever I can be of
assistance.  I've enclosed my card for your convenience.
	Once again, thank you!
			Microsoft
		       Making it all make sense.

Now, you may say, "FOR $800, they damn well better send you a thank you note!"
Yes, this may be true.  BUT how many other companies thank you for purchasing
their product? whatever the price?

Microsoft, I appologize for thinking you were a company without a heart.  It
may not often appear, but somewhere in your corporate structure so far removed
from where you started, it still exists.

feel free to continue to rail against Microsoft all you want.  I will not join
you!

jeff Watkins


-- 
Jeff Watkins                       gt3070b@prism.gatech.edu
Convergent Media Systems           (404) 315-0105 voice  (404) 315-0231 data
"I speak for no-one. AND NO-ONE SPEAKS FOR ME... oh, yes, _dear_...I gotta go..."