Path: utzoo!utgpu!news-server.csri.toronto.edu!cs.utexas.edu!wuarchive!uunet!microsoft!brandyt
From: brandyt@microsoft.UUCP (Brandy THORP)
Newsgroups: comp.windows.ms
Subject: Re: Deskjet+ and windows/winword: problems
Keywords: deskjet windows winword
Message-ID: <57526@microsoft.UUCP>
Date: 18 Sep 90 18:54:19 GMT
References: <1990Sep13.155725.25833@rrz.uni-koeln.de>
Reply-To: brandyt@microsoft.UUCP (Brandy THORP)
Distribution: comp
Organization: Microsoft Corp., Redmond WA
Lines: 72


I got these answers from a variety of sources at Product Support
(PSS).  One of the tech's said that she would need to really
be able to ask you some questions.  All of the tech's said
the Laserjet's printer driver was *really* basic, and there
is not a lot Microsoft can do about that.  The number to
reach WinWord PSS is (206) 454-2030.

| I have a lot of problems using my deskjet+ under windows3.0, particularly
| using winword.

| 1. Why has every printer driver (even for 9pins) have lots of fonts
|    to choose from and the deskjet driver can use only the deskjet-courier
|    and the windows-fonts modern, roman and script?

I checked on my Deskjet driver and show the following fonts:  Courier,
Lineprinter, Modern, Roman, Script, and Times Roman.  He does not show
Lineprinter or Times Roman.  Have him check in the Printers in the 
Control Panel (found in the Main group).  This will show the driver he
is using for his printer.  Click on Configure then Setup and verify 
the HP Deskjet PLUS driver is in use, and is the default printer.  
At this point also verify the resolution is 300 dpi.
	
It is by design of the driver that determines the fonts available for 
use by the user.  To increase the number of fonts, he could purchace 
third party fonts, or a cartridge for the printer. 
	


| 2. Winword (and other windows programs too) don't print special characters
|    (e.g. like the german "umlaute" ) when the deskjet-courier fonts are
|    used. The characters are transmitted correctly when printing from DOS
|    and when one of the windows screen fonts is used.

 
 
The HP Deskjet and Deskjet Plus driver is incapable of printing out any 
extended characters above 127 in the resident Courier font.  
This applies to both the ANSI and ASCII character set. 
 
The customer should be able to acheive the the upper character set when 
using Modern, Roman, Roman 10 CPI, or Script. 



| 3. How can i print greek characters like alpha under winword with the
|    DESKJET? The alpha is not part of the ansi-set and if i enter the
|    IBM-extended code, unly a underscore is printed on screen and on 
|    the printer.

 
A way to attain the greek alphabet is to load the symbol soft fonts that come
 with Word for Windows. If the customer has problems installing these, tell 
him to call the Word For Windows Support line. 

(I recently posted a detailed description of how to do this -bnt)


| 4. Why does my printer eject an empty page after each printed one?
|    The deskjet does that only from winword.
| 
 
This is a hard one to call, the only times I have run into this type of 
problem is when there was something sitting on the page the told Word there
 were two pages, such a page break, section break, or something in the footer
 window.  This would be a good one for our support line, is the customer 
using soft fonts in this particular case??? 


 

----