Path: utzoo!attcan!uunet!lll-winken!sol.ctr.columbia.edu!emory!swrinde!zaphod.mps.ohio-state.edu!sdd.hp.com!hplabs!hpcc05!hpcuhb!hpindda!hardin From: hardin@hpindda.cup.hp.com (John Hardin) Newsgroups: comp.os.msdos.programmer Subject: Re: BORLAND TECHNICAL SUPPORT (or lack of) Message-ID: <51330002@hpindda.cup.hp.com> Date: 21 Sep 90 23:50:22 GMT References: Organization: HP Information Networks, Cupertino, CA Lines: 43 ajai@sce.carleton.ca (Ajai Sehgal) writes: > FLAME ON: > > Yesterday , I tried phoning Borland's so called hotline. After being > shunted around my an almost efficient voice messaging system I was put on hold > for 30 minutes before deciding that the call to the western U.S. from Ottawa > at prime time was going to cost me more than Turbo C++! Wake up Borland, and > learn a thing or two form WordPerfect Corp. Ten dollars of good product support > is worth a thousand spent on flashy advertising. I wouldn't even mind spending > more on the product, as long as I could reach a human in a reasonable amount > of time or through an 800 number! As it stands I won't be buying other Borland > products until thing improve. > > FLAME OFF: ---------- I have never used Borland's hotline and make no excuses for however they behaved on it, but I can heartily recommend Borland's support on CompuServe. Borland seems to prefer to give service through CIS whenever possible and they make it easy to get CIS by including an intro offer with each of their products. Borland's support of customers on CIS has been terrific. You get the attention of sysops, other experts paid by Borland to monitor the forums, and sometime's the product developers themselves. You also get the attention of dozens (hundreds? thousands? billions and billions?) of very knowledgable users who are often anxious to help. Seriously, if you are having trouble getting support you might want to give CompuServe a try. I've received help several times over CIS from Microsoft and Datastorm as well as Borland. The answers are pretty prompt, too. It's centralized, so your question doesn't have to migrate out into the universe and the replies migrate back. You can often get help within an hour or two. (BTW, you will be be much happier with CIS if you use TAPCIS as your interface rather than trying to get around using the CIS command set. It will save you money, too.) I am not a CompuServe or Borland employee and have no other reason to recommend their products other than that I am a satisfied customer. Likewise with TAPCIS. John Hardin Hewlett Packard hardin@hpindgh.hp.com