Path: utzoo!attcan!uunet!jarthur!usc!sdd.hp.com!ucsd!ucbvax!husc6!encore!pinocchio!bselande
From: bselande@pinocchio.Encore.COM (Bill Selander)
Newsgroups: comp.sys.encore
Subject: Information from Encore about Known Bugs
Summary: known bugs
Keywords: to buglist or not to buglist
Message-ID: <12772@encore.Encore.COM>
Date: 20 Sep 90 20:23:31 GMT
Sender: news@Encore.COM
Reply-To: bselande@pinocchio.UUCP (Bill Selander)
Organization: Encore Computer Corp, Marlboro, MA
Lines: 45


  We, Customer Services,  have been reading the current conversation 
on this group.  I have been nominated to add some information that we 
hope Encore customers will find useful.

  It is the policy of Encore to list Known Bugs in the Release notes
of any software package. This list is not a list of all the internal 
information concerning what Development is working on, but it is as 
complete as we can make it.

  There are two documents that are distributed by Encore called SPQ, 
Software Partnership Quarterly, and HPQ, Hardware Partnership Quarterly.
Both of these are published out of Encore Computer Corporation Headquarters
in Fort Lauderdale, FL.  Previously they were oriented to the Real Time 
customer base (formerly Gould), but are now being oriented to the entire
Encore customer base. Both of these documents contain information on problems
and solutions.

  Anyone interested in these publications can either contact their sales rep
or call 1-800-TECHAID for further information. 

  The third point I would like to make is that arrangements are being made
to allow Customer access to the SPR Data Base within Encore. This will allow
both submittal of Electronic SPRs as well as doing status checking of SPRs.

  I did hear from one person, (exactly who escapes me), that submitting SPRs is
gated upon having a Support Contract. Please, if any Encore Customers have
any SPRs that they are withholding due to lack of a place to send them,
e-mail, US mail, pony express them to me (bselande@encore.com) or to
cmc@encore.com, which is the Call Management Center. 

  I, as an Encore Employee, promise to submit the problems into the 
database. That I receive, I can't guarantee a solution but the information 
will not be lost and it will be reviewed at the release of the appropriate 
product until it has been dealt with.

  Thank you all for taking time to listen. If there is anything that Customer
Service can do to assure Encore Customers state of mind, please let us know.

  Bill Selander  (bselande@encore.com)
  Senior Customer Service Engineer
  World Wide Support Center
  Encore Computer Corporation
  257 Cedar Hill Street
  Marlborough, MA 01752