Path: utzoo!attcan!uunet!tut.cis.ohio-state.edu!stegosaur.cis.ohio-state.edu!jrm From: jrm@stegosaur.cis.ohio-state.edu (John R. Mudd) Newsgroups: comp.sys.encore Subject: Re: Information from Encore about Known Bugs Keywords: to buglist or not to buglist Message-ID: <83860@tut.cis.ohio-state.edu> Date: 21 Sep 90 14:23:17 GMT References: <12772@encore.Encore.COM> Sender: news@tut.cis.ohio-state.edu Reply-To: John R. Mudd Organization: The Ohio State University Dept. of Computer & Information Science Lines: 22 In article <12772@encore.Encore.COM> bselande@pinocchio.UUCP (Bill Selander) writes: >Please, if any Encore Customers have >any SPRs that they are withholding due to lack of a place to send them, >e-mail, US mail, pony express them to me (bselande@encore.com) or to >cmc@encore.com, which is the Call Management Center. In defense of Encore Customer Support, I have sent mail about problems to cmc@encore.com (always wondered what that stood for), and have received replies--both through the phone and mail. Of course, I only found about the address by complaining to somebody at Marlborough. Why doesn't Encore advertise this capability a little more? So many times it simply easier to send mail to illustrate the problem rather than trying to explain it over the phone. ... John .......................................................................... John R. Mudd jrm@cis.ohio-state.edu Department of Computer and Information Science, The Ohio State University 2036 Neil Avenue, Columbus, Ohio, USA 43210-1277 +1 614 292 7161