Path: utzoo!utgpu!news-server.csri.toronto.edu!mailrus!iuvax!cica!sol.ctr.columbia.edu!lll-winken!uunet!seismo!dimacs.rutgers.edu!aramis.rutgers.edu!gauss.rutgers.edu!math.rutgers.edu!bumby From: bumby@math.rutgers.edu (Richard Bumby) Newsgroups: comp.sys.laptops Subject: Re: Toshiba repair woes Message-ID: Date: 25 Sep 90 19:17:09 GMT References: <1990Sep24.191202.6164@ddsw1.MCS.COM> Distribution: usa Organization: Rutgers Univ., New Brunswick, N.J. Lines: 33 Cc: bumby In article <1990Sep24.191202.6164@ddsw1.MCS.COM> michael@ddsw1.MCS.COM (Michael Duebner) writes: > It was August 18th, 1990 when my trusty Toshiba 1600/40 suffered a > sudden and most unexpected hard disk drive failure after only 9 > months of service. The next day it went in for repairs to an > authorized Toshiba repair center. After inspection of the unit by > the technician it was determined that the hard disk drive would need > to be replaced. However, the good news was that it would be covered > under Toshiba's warranty. > > That was 4 weeks ago! ... This seems like an appropriate place to finish the story I told here of throwing my T1000 over my shoulder. No one on the net had any advice for me, so I continued with my plan to phone Toshiba. They gave me the number of a local authorized repair center, and I drove my 'baby' up there the next day. The thought of being with my constant companion was unnerving, but a couple of days later I got an estimate on the repair cost, and the job was done within a week. Since a new machine of this model now sells for $550, anything less than a quick and inexpensive repair would be a joke. As it was, the floppy drive was replaced since it could neither read nor write disks usable in any other drive for a reasonable price (probably not a new drive, but it works fine). Total down time was less than a week. Repair service is generally in a sorry state -- possibly because it is needed so seldom -- but it is not all bad. I continue to recommend Toshiba laptops. -- --R. T. Bumby ** Math ** Rutgers ** New Brunswick ** NJ08903 ** USA -- above postal address abbreviated by internet to bumby@math.rutgers.edu voice communication unreliable -- telephone ignored -- please use Email