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From: johnsonr@spot.Colorado.EDU (Richard Johnson)
Newsgroups: comp.sys.mac.misc
Subject: Another reason to use something other than FastBack II
Summary: Poor technical support procedures
Message-ID: <26624@boulder.Colorado.EDU>
Date: 20 Sep 90 19:15:17 GMT
Sender: news@boulder.Colorado.EDU
Reply-To: johnsonr@spot.colorado.edu (Richard Johnson)
Organization: Center for Space Confusion, CU Boulder
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I've been playing telephone tag with the folks at Fifth Generation
Systems support.  My question is simple.  I'm a FastBack II owner,
and I want to know if a newer version of the program supports DEC's
SCSI TK-50 tape drive (I no longer have a working Apple unit).  My
problem: their message center refuses to take any message other than
"so-and-so called with a question".  Since the University hasn't seen
fit to give lowly graduate students phones in their offices, and I'm
often in class, I'm not around when they call back.  Three times
around this useless loop is too much.

On the strength (or lack thereof) of their technical support message
center, Fifth Generation Systems has convinced me that FastBack II is
not a viable option for backing up my HD anymore.  I've heard of
Retrospect, but what are the other options?  (You can bet I'll try
their support procedures before I buy, too.)

Richard
johnsonr@spot.colorado.edu