Path: utzoo!utgpu!news-server.csri.toronto.edu!mailrus!iuvax!rutgers!mcnc!decvax.dec.com!bacchus.pa.dec.com!decatl!shlump.nac.dec.com!mountn.dec.com!coors.dec.com From: m_herodotus@coors.dec.com (Mario Herodotus - Digital Customer Support Center (800) 525-6570) Newsgroups: comp.sys.mac.misc Subject: Re: Another reason to use something other than FastBack II Message-ID: <1938@mountn.dec.com> Date: 22 Sep 90 11:44:05 GMT Sender: news@mountn.dec.com Organization: Digital Equipment Corporation Lines: 44 In article <26624@boulder.Colorado.EDU>, johnsonr@spot.Colorado.EDU (Richard Johnson) writes... >I've been playing telephone tag with the folks at Fifth Generation >Systems support. My question is simple. I'm a FastBack II owner, >and I want to know if a newer version of the program supports DEC's >SCSI TK-50 tape drive (I no longer have a working Apple unit). My >problem: their message center refuses to take any message other than >"so-and-so called with a question". Since the University hasn't seen >fit to give lowly graduate students phones in their offices, and I'm >often in class, I'm not around when they call back. Three times >around this useless loop is too much. > >On the strength (or lack thereof) of their technical support message >center, Fifth Generation Systems has convinced me that FastBack II is >not a viable option for backing up my HD anymore. I've heard of >Retrospect, but what are the other options? (You can bet I'll try >their support procedures before I buy, too.) > >Richard >johnsonr@spot.colorado.edu > You've got to be kidding! Your not around to recieve a callback, and you blame the support staff? Call them when you have some time to be by the phone! I work in a support center too, I don't want my ability to support judged by a persons availability to take a callback. If they call you and can't answer your question then you have a reason to complain, but if they can't reach you because of a situation that is out of their control, then that is not their fault, it's yours. Mario -------------------------------------------------------------------------------- I can't afford my own opinions, and DEC won't pay for them either. -------------------------------------------------------------------------------- Mario Herodotus [ CX03 1/K4 ] | m_herodotus@coors.dec.com Digital Equipment Corporation | Customer Support Center | - or - m_herodotus%coors.dec@decwrl.dec.com 305 Rockrimmon Blvd. | Colorado Springs, CO 80919 | - or - ...!decwrl!coors.dec.com!m_herodotus (800) 525-6570 Ext 25520 | [direct line (719) 592-5520] | --------------------------------------------------------------------------------