Path: utzoo!utgpu!news-server.csri.toronto.edu!cs.utexas.edu!tut.cis.ohio-state.edu!mstar!mstar.morningstar.com!bob From: bob@MorningStar.Com (Bob Sutterfield) Newsgroups: comp.dcom.modems Subject: Telebit support (was Re: Why won't my T2500 do V.32? It's broken, that's why!) Message-ID: Date: 28 Sep 90 13:49:05 GMT References: <26F8FEE1.5D3C@tct.uucp> <6BPJQCV@geminix.in-berlin.de> <333@gammafax.UUCP> <526@mtndew.Tustin.CA.US> Sender: usenet@MorningStar.COM (USENET Administrator) Reply-To: bob@MorningStar.Com (Bob Sutterfield) Organization: Morning Star Technologies Lines: 25 In-Reply-To: friedl@mtndew.Tustin.CA.US's message of 27 Sep 90 07:32:08 GMT In article <526@mtndew.Tustin.CA.US> friedl@mtndew.Tustin.CA.US (Steve Friedl) writes: ...Good product + good support = very happy customer. Note, however, that uunet!telebit!modems goes to the marketing department, not tech support, so you will likely be frustrated beyond your wildest fantasies if you try that route for anything other than getting the phone number of tech support. Save yourselves the trouble: call 1-800-TELEBIT and don't waste time with email. When I have tactical, acute, life-threatening problems with my modems, I call their WATS number and get help pretty quickly. When the questions are are more strategic or about chronic problems, or when I'm in need of more information than help, I write to modems@telebit.com. I still get the sort of tech support I need in a timely fashion, just not quite as quickly as if I had dialed 911. I've even received mail from Telebit in response to general questions posted to this forum! Also, sometimes it helps to have things in writing, like S-register settings, that are inconvenient to transcribe over the telephone. I applaud Telebit's (or any company's) willingness to perform support tasks via modern means that are convenient to their customers. (There are other companies (e.g. ours) that do the same, and I think it's generally a Good Thing and the Coming Way.)