Path: utzoo!utgpu!news-server.csri.toronto.edu!mailrus!accuvax.nwu.edu!nucsrl!telecom-request From: Steve Forrette Newsgroups: comp.dcom.telecom Subject: Re: 950 Brain-Damage Message-ID: <12842@accuvax.nwu.edu> Date: 30 Sep 90 06:27:05 GMT Sender: news@accuvax.nwu.edu Organization: University of California, Berkeley Lines: 28 Approved: Telecom@eecs.nwu.edu X-Submissions-To: telecom@eecs.nwu.edu X-Administrivia-To: telecom-request@eecs.nwu.edu X-Telecom-Digest: Volume 10, Issue 699, Message 8 of 10 >[Moderator's Note: At one point Citibank thought they could use the >950 number as a way to get ANI on all incoming calls to customer >service. The installation (of 950) was bungled terribly, with a lot of >telcos not getting it correctly installed; and others refusing to >install it claiming 950 was only to be used to connect with long >distance carriers, etc. Citibank finally went with having ANI on the >800 number, but the clowns on their staff have never been able to get >their act together and have the 800 number *actually print out* on all >the monthly statements. PAT] I guess it depends on where you live. My statements always have the 950 number listed, and it works! I call it, and seconds later the Citibank automated system answers. Last year, I lived in a location that was far away from my mailing address, and the 950 number didn't work from there. I spoke to Customer Service about this, and learned the following: 1. 950 access is only available from certain areas. 2. If you area has it, the 950 number is listed on your bill. Otherwise, the 800 number is listed. 3. "Your area" is determined by your ZIP code, not your phone number. So, if your mailing address is in 950 land but you are not, then you're on your own.