Path: utzoo!utgpu!news-server.csri.toronto.edu!mailrus!wuarchive!zaphod.mps.ohio-state.edu!mips!pacbell.com!tandem!netcom!ergo From: ergo@netcom.UUCP (Isaac Rabinovitch) Newsgroups: comp.os.msdos.programmer Subject: Re: BORLAND TECHNICAL SUPPORT (or lack of) Message-ID: <14187@netcom.UUCP> Date: 30 Sep 90 22:25:43 GMT References: <51330003@hpindda.cup.hp.com> Reply-To: ergo@netcom.uucp Organization: UESPA Lines: 27 In maine@elxsi.dfrf.nasa.gov (Richard Maine) writes: >I agree with John [about Borland Tech Support via CIS]. Note also that if >"a $99 compiler is your main development tool", you should not >expect many hours of personalized support. We weren't talking about "many hours of personalized support". The person who started this discussion by griping about Borland TS just wanted a few simple questions answered, but was keep on hold so long his phone bill was costing more than his compiler. I can verify the hold factor -- fortunately, I'm in the same service area as Borland. -- ergo@netcom.uucp Isaac Rabinovitch {apple,amdahl,claris}!netcom!ergo Silicon Valley, CA Collins's Law: If you can't make a mistake, you can't make anything. Corollaries ("Rabinovitch's Rules of Sane Dialogue"): 1. Everybody who matters is stupid now and then. 2. If I'm being stupid, that's my problem. 3. If my being stupid makes you stupid, that's your problem. 4. If you think you're never stupid, boy are you stupid!