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From: nfs@cs.Princeton.EDU (Norbert Schlenker)
Newsgroups: comp.sys.laptops
Subject: Re: Toshiba repair woes
Summary: What happened to Toshiba's "Exceptional Care Warranty"?
Message-ID: <3137@rossignol.Princeton.EDU>
Date: 27 Sep 90 18:12:35 GMT
References: <1990Sep24.191202.6164@ddsw1.MCS.COM>
Sender: news@cs.Princeton.EDU
Distribution: usa
Organization: Dept. of Computer Science, Princeton University
Lines: 16

In article <1990Sep24.191202.6164@ddsw1.MCS.COM> michael@mcs.MCS.COM (Michael Duebner) writes:
><tale of T1600 hard disk failure elided>
>That was 4 weeks ago!
><tale of "serious grief due to to no computer" elided>

Doesn't Toshiba still offer a one year "Exceptional Care" warranty with all of
their products?  When the hard disk in my T5100 failed within that warranty's
period, I too waited for 10 days.  But a reminder to Toshiba America that their
warranty promised a fixed machine or a replaced machine (!) within a week of
their receiving it for repair elicited a brand new machine in two days (FedEx).

By the way, that warranty was not an inconsiderable factor when I purchased
my T5100.  I imagine most people tend to ignore such things, but the advantage
of not having to be without my computer for more than a week helped sell me.

Norbert