Path: utzoo!attcan!uunet!zephyr.ens.tek.com!uw-beaver!cornell!vax5.cit.cornell.edu!pv9y
From: pv9y@vax5.cit.cornell.edu
Newsgroups: comp.sys.mac.apps
Subject: Re: Stuffit Deluxe: Off on the wrong foot - Disk Doubler support
Message-ID: <1990Oct2.225945.241@vax5.cit.cornell.edu>
Date: 3 Oct 90 02:59:45 GMT
References: <1990Oct2.012059.4922@usenet.ins.cwru.edu>
Distribution: comp
Lines: 18

In terms of customer support, I'd like to put in a good word for Lloyd
Chambers, the man who wrote all of DiskDoubler. He's only on America
Online as far as I know, but he's been good enough to send me a complete
new version of DD to fix an obscure bug, and when I complained about a
minor interface problem, he fixed it and again sent a copy for me to
test out. All this within two days! And very reasonably, he sent the
new versions electronically, so I didn't have to wait several days for
the mail to come. I haven't needed to call Salient about anything (why
bother when email support is easier), but they've gotten good reviews
on AOL as well. That's what I call customer support all around!

Adam

No relation to anything mumble mumble disclaimer...
-- 
Adam C. Engst                         pv9y@vax5.cit.cornell.edu   
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Editor of TidBITS, the weekly electronic Macintosh news journal