Path: utzoo!attcan!uunet!zephyr.ens.tek.com!uw-beaver!mit-eddie!wuarchive!psuvax1!psuvm!rmg3
From: RMG3@psuvm.psu.edu
Newsgroups: comp.sys.mac.misc
Subject: Customer Service
Message-ID: <90270.143040RMG3@psuvm.psu.edu>
Date: 27 Sep 90 18:30:40 GMT
Organization: Penn State University
Lines: 16


  Having made some comments on another line about bad customer service,
it seems appriate to mention good customer service.  I don't expect things
to always work perfectly, but I do expect the company I paid to help fix
things.
  A recent (July 1990) Consumer Reports gave a very good definition of
good customer service (and an example) "...The company apologized [for the
problem], acknowledged that there had been a problem, promised it was
working on the problem, invited further response via a toll-free phone
number, and gave what amounted to a double refund."
  How often do computer companies reach this standard?  The ones I've
dealt with tend to say that there is no problem, if there is a problem it
must be my fault, have no plans to investigate the problem, and are
not about to give a refund.  Perhaps I've just had bad luck.

Bob Grumbine a.k.a. rmg3@psuvm.psu.edu