Path: utzoo!utgpu!news-server.csri.toronto.edu!rutgers!ucsd!ames!uhccux!todd
From: todd@uhccux.uhcc.Hawaii.Edu (Todd Ogasawara)
Newsgroups: comp.windows.ms
Subject: Re: Corrupt?
Message-ID: <9649@uhccux.uhcc.Hawaii.Edu>
Date: 2 Oct 90 18:47:57 GMT
References: <1990Sep26.154911.1136@sbcs.sunysb.edu> <2477@lectroid.sw.stratus.com>
Reply-To: todd@uhccux.UUCP (Todd Ogasawara)
Distribution: usa
Organization: University of Hawaii
Lines: 31

In article <2477@lectroid.sw.stratus.com> jmann@angmar.sw.stratus.com (Jim Mann) writes:
>The manual supplied with Word for Windows is in fact quite good and
>quite useful for most users of WfW, who have little or no need for the
>Technical Manual. 

I disagree with point #1 and agree somewhat with point #2.

The Word for Windows manual has horrible organization and is poorly
written. Its only possible use is as a reference manual for those who
already know WfW. This, of course, is the crux of the problem. Virtually no
brand new WfW owner "knows" how it works. The manual provided with WfW does
not allow you to explore the system in any logical fashion. I ended up
buying a QUE Books WfW book that has really taught me much about the
software.

In regard to unbundling the technical manual... I agree that most WfW users
would not make use of it and it probably helped reduce the package price by
a few dollars. What I didn't like was the fact that when I received my Word
5 to WfW upgrade notice, Microsoft did not indicate the unbundling and did
not offer me an opportunity to order the manual at the time of the upgrade.
I only found out about the tech ref manual when I received my upgrade
package and a little order card fell out. Then, after I sent in my $$$, I
received a poorly photocopied copy of the manual in a three ring binder.
I'm still very ticked at the way Microsoft is treating its customers in
general and me in particular...

-- 
Todd Ogasawara, U. of Hawaii
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