Path: utzoo!utgpu!news-server.csri.toronto.edu!rutgers!ucsd!sdd.hp.com!decwrl!bacchus.pa.dec.com!decvax.dec.com!zinn!ubbs-nh!trashbin!alang
From: alang@trashbin.mv.com (Alan Groupe)
Newsgroups: comp.dcom.modems
Subject: Re: Multitech Modems
Keywords: MultiTech Modems 9600bps
Message-ID: <2447@trashbin.mv.com>
Date: 5 Oct 90 09:56:48 GMT
References: <1990Sep11.185658.6201@cs.utk.edu> <252@twg.wimsey.bc.ca>
Reply-To: alang@trashbin (Alan Groupe)
Distribution: usa
Organization: Background Processes, Nashua, NH
Lines: 26

In article <252@twg.wimsey.bc.ca> bill@twg.wimsey.bc.ca (Bill Irwin) writes:

>After exchanging the modem (696EA ?) bringing the computer into Vancouver
>where  everything worked fine, I finally called Multitech.  I should have
>done  that  first.  I described the symptom and the analyst researched  a
>database and found something similar.
>
> ... He  suggested ....
> ...  This capability wasn't even documented.
>
>I  believe  that if we had been working with any other brand of modem  we
>would  have had to do open heart surgery on the straps inside the  modem,
>if we could have done anything at all.

Not to knock Multitech's support, but if you had been dealing with another
brand of modem, the register you needed to set might also have been
documented, which would have saved you a lot of grief.


--

Alan Groupe        | Data: (603) 672-9662
2 Great Brook Road | uucp: decvax!ubbs-nh!trashbin!alang
Milford, NH 03055  |       alang@trashbin.mv.com
(603) 672-9155     | "I'm not a liberal, so I have a poor grasp of
		   |  things I know nothing about." -- P.J. O'Rourke