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From: jj1028@homxc.att.com (Maurice R Baker)
Newsgroups: comp.dcom.telecom
Subject: Re: Music On Hold
Message-ID: <13095@accuvax.nwu.edu>
Date: 5 Oct 90 18:35:29 GMT
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X-Telecom-Digest: Volume 10, Issue 716, Message 12 of 12


In article <12995@accuvax.nwu.edu>, brian@ucsd.edu (Brian Kantor) writes:

> Music on hold is bad enough.  This selling schpiel is obscene.

OK ... how's this for an idea:

	If you're going to be "stacked up" on hold for any length of
time, the answering system (tried to choose a suitably generic label)
should give you the choice of:

	Silence [maybe a brief reassurance every minute or so that you're
			still connected, for the faint of heart.]

	Perhaps a small selection of different music types [i.e., radio
			stations/Muzak/etc. that play country, rock,
			easy listening, classical.]

	A recorded sales pitch or description of the product line

        Leaving a message for call back (if necessary) when someone is
                        available. [Sure beatshaving to wait ten 
                        minutes for the "1st available agent" when all
                        you want is to request a catalog!]

			-etc. etc. etc.-

 ... all selected by pressing a Touch-Tone digit.  Maybe they could
even use the stats on the music type requested to determine
demographics of callers, and that sort of thing (just an idea) ...
could help them choose where to place future advertising, et al.

Any comments?


M. Baker
homxc!jj1028  or  jj1028 at homxc.att.com