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From: bicker@hoqax.att.com (Brian Charles Kohn)
Newsgroups: comp.dcom.telecom
Subject: Re: Music On Hold
Message-ID: <13175@accuvax.nwu.edu>
Date: 8 Oct 90 16:40:32 GMT
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Reply-To: "bicker@hoqax.ATT.COM" <Brian.C.Kohn@att.com>
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X-Telecom-Digest: Volume 10, Issue 723, Message 8 of 12


=> > Music on hold is bad enough.  This selling schpiel is obscene.
=> OK ... how's this for an idea:
=> 	If you're going to be "stacked up" on hold for any length of
=> time, the answering system (tried to choose a suitably generic label)
=> should give you the choice of:

I want music on hold, interrupted every 30 seconds telling me where I
am in queue.  Extra points if they give me a good estimate of how long
I'll still be waiting.


Brian Charles Kohn          AT&T Bell Laboratories Quality Process Center
Quality Management System   E-MAIL: att!hoqax!bicker  (bicker@hoqax.ATT.COM)
Consultant                  PHONE: (908) 949-5850        FAX: (908) 949-7724