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From: burzio@mmlai.UUCP (Tony Burzio)
Newsgroups: comp.sys.hp
Subject: Software patches
Keywords: HP and car dealers
Message-ID: <18@gauss.mmlai.UUCP>
Date: 7 Oct 90 14:39:10 GMT
Organization: Martin Marietta Labs, Baltimore
Lines: 22

Much has been said about the availability of HP patches from
local SEs.  The loal SEs from HP are an extremely valuable
resource for our company.  Many's the time that our program
has been saved by help from our SE.  However...

The idea that "patches" are available only after you report
a problem to the response center sounds like my car dealership.
I always get a "Oh yeah, that's a warranty repair covered in a
status bulletin, but you can't see them and we won't tell you
until the wheels fall off".  Pretty difficult way of getting
information.

How about this:  HP mails out these neat 1 1/2" thick status
bulletins every so often.  What a waste of paper.  How about 
a SHORT unbound list of available patches instead?  This way,
I could ask for a menu of tapes from my local SE, instead of
bothering him all the time?

Just a thought...

Tony Burzio.
mmlab!burzio@uunet