Path: utzoo!attcan!uunet!know!zaphod.mps.ohio-state.edu!ub!boulder!andrea
From: andrea@boulder.Colorado.EDU (Andrea Ignatowski)
Newsgroups: comp.sys.mac.hardware
Subject: Re: Cutting Edge/Ehman/MegaGraphics Monitors
Message-ID: <27733@boulder.Colorado.EDU>
Date: 8 Oct 90 04:08:47 GMT
References: <26843@mimsy.umd.edu>
Sender: news@boulder.Colorado.EDU
Reply-To: andrea@boulder.Colorado.EDU (Boyd Hays)
Organization: University of Colorado, Boulder
Lines: 50

I too purchased a Cutting Edge two page monitor for use with an SE/30.
My purchasing department tried to get a Ehman for a couple of months but
had trouble locating one and substituted a Cutting Edge thinking it was
the same.  I've been told by their customer support folks that the cards
are the same but that the monitors are made by two different manufacturers
(I forget their names).

Why would I be talking with their customer support you might ask? The first
problem was that I received a card for a SE instead of an SE/30. Cutting
Edge promptly sent me a different card asking me to return the SE card. I
waited until the new card arrived to validate that I would have the right one.
Two days later I had a good card but a bad monitor. The monitor was way out
of adjustment and the pixels seemd illformed and kind-of blotchy, that is to
say that their density varied.  The grey desktop was plaid.  No amount of
adjustment would correct the problem.

A week long disagreement with the customer support folks at Cutting Edge
resulted in them finally allowing me to ship the monitor back. I had trouble
obtaining the original purchase order number and they indicated that they
did not track their monitors by serial number. So finally on September 14
I shipped their monitor back to have them determine if it was defective or
merely representative of their products.  After a week I called repeatedly
to determine the status of the monitor (they are without a doubt the worst
company I have ever dealt with with respect to answering their phones and/or
returning calls).  When I finally got through to one of them I was told that
they had no record of its receipt.  I informed them of the person's name who 
signed for it and the date of its delivery (September 18). I was informed that 
it would take until the following Monday to find out any thing and was informed
that I would hear something in a day and a half. Well... Monday came, Tuesday
came, Wednesday came ... ah ha a respose --- They couldn't find the monitor.

So, its been almost four weeks since I first received their defective product
and I've yet to find resolution. In fact, their service department is so bad
at returning their calls and answering their phones that at one time I figured
they had gone out of business due to their inability to perform the day-to-day
activities of business.

Maybe the fifth week is the charm, that is if they can find the monitor. Thank
god that fed-ex required a signature or I guess I'd really be out in the cold.
But maybe thay wouldn't be such a bad thing. I probably could have gotten a
part time job, saved the money from the long distance phone calls and bought
a monitor from a reputable company by now.

I wouldn't buy another product from this company or any company with Michael
Ehman's on it if my life depended on it. I am seriously considering taking a
couple of days off work to drive to Wyoming to see where and how they do 
business. Their response (or lack thereof) leaves me incredulous. No product
is worth such treatment.

Boyd Hays