Path: utzoo!attcan!uunet!samsung!know!sdd.hp.com!decwrl!hayes.ims.alaska.edu!accuvax.nwu.edu!nucsrl!telecom-request From: William.Degnan@f39.n382.z1.fidonet.org (William Degnan) Newsgroups: comp.dcom.telecom Subject: Re: Ringing Nuisance Message-ID: <13487@accuvax.nwu.edu> Date: 11 Oct 90 17:16:19 GMT Sender: news@accuvax.nwu.edu Organization: TELECOM Digest Lines: 44 Approved: Telecom@eecs.nwu.edu X-Submissions-To: telecom@eecs.nwu.edu X-Administrivia-To: telecom-request@eecs.nwu.edu X-Telecom-Digest: Volume 10, Issue 732, Message 2 of 11 On Matt Simpson (SYSMATT@ukcc.uky.edu ) writes: MS>Ever since my CO cut over to an ESS (I don't know what model), I MS>have occasionally been awakened by a brief jingle of my phone's ringer MS>at about 6 AM. At first, I assumed it was an unwanted side-effect of MS>their nightly testing, and just ignored it, thinking they would MS>eventually fix the problem. MS>...how I can prevent this ringing, or how I can persuade South Central MS>Bell that is something they can and should fix? This is an easy one. You opened a trouble ticket months ago. They haven't fixed it. Send a letter to the business office outlining your attempts to get them to stop their test on your line. Request out-of-service credit from the date you first reported the problem. You might consider if you wish to CC: Public Service Commission, 730 Schenkel Lane, P.O. Box 615, Frankfort, KY 40602. 502 564-3940. (You _are_ in Kentucky, aren't you?) Sometimes you can get better results when you only talk _about_ the Commission to the telco. So it might be better not to involve them until you decide that you have run out of options. The Commission might be kind enough to send you a copy of any requirement that you receive out-of-service credit for unresolved troubles. Disclaimer: Contents do not constitute "advice" unless we are on the clock. William Degnan | wdegnan@mcimail.com Communications Network Solutions | !wdegnan@at&tmail.com -Independent Consultants | William.Degnan@telemail.com in Telecommunications | UUCP: ...!natinst!tqc!39!William.Degnan P.O. Drawer 9530 | ARPA: William.Degnan@f39.n382.z1.FidoNet.Org Austin, TX 78766-9530 | Voice +1 512 323 9383 [Moderator's Note: But as the next message indicates, this may not really be a telco problem, and he may not get backing from the Commission at all. It might be that equipment on his side of the demarc is malfunctioning: telco has no obligation to correct that. PAT]