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From: sjr@m-net.ann-arbor.mi.us (Sander J. Rabinowitz)
Newsgroups: comp.dcom.telecom
Subject: Does AT&T Mail Exist???
Message-ID: <13509@accuvax.nwu.edu>
Date: 12 Oct 90 20:45:51 GMT
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Reply-To: "Sander J. Rabinowitz" <sjr@mcimail.com>
Organization: TELECOM Digest
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X-Telecom-Digest: Volume 10, Issue 733, Message 11 of 11


I am trying to find out more about AT&T Mail, in view of the fact that
MCI Mail is raising its rates.  I called AT&T Customer Service to see
if I could talk to someone regarding this, and I got transferred to
three different departments, all of whom never heard of AT&T Mail!
One rep thought I was talking about fax machines, while a second rep
thought I was looking for an answering machine!  Was I way off base in
thinking AT&T Mail was a direct alternative to MCI Mail?  And if not,
is there a number I can call to find out more about AT&T Mail?
 
Thanks in advance.
 
 
Sander J. Rabinowitz    | 0003829147@mcimail.com | +1 313 478 6358
Farmington Hills, Mich. | --OR-- sjr@mcimail.com |       =)


[Moderator's Note: AT&T Mail is a direct, and very good alternative to
MCI Mail, although AT&T apparently does not really want any new
customers or anyone asking for information since they keep their
Customer Information Center employees in the dark about it and they
don't give any information about it to their (long distance service)
Customer Service people either. To be certain that no one reaches them
 -- you know how much of a nuisance a potential customer can be! --
they keep their 800 number out of the data base (555-1212 has no info
on it) and 201-555-1212 doesn't list it either. We went through this
once before, and they said they would 'fix' the problem with their
phone listings, but you know how that goes. The user's manual I have
does not contain any address, but it does admit to one phone number
for AT&T Mail: 800-624-5672 if you look through the book long enough
(I have the 1986 version). You can also use the MCI Mail gateway to
write to !atthelp at AT&T Mail.  Its a shame when I have to do their
public relations for them, isn't it!  PAT]