Path: utzoo!utgpu!news-server.csri.toronto.edu!rutgers!usc!zaphod.mps.ohio-state.edu!sdd.hp.com!decwrl!hayes.ims.alaska.edu!accuvax.nwu.edu!nucsrl!telecom-request From: john@bovine.ati.com (John Higdon) Newsgroups: comp.dcom.telecom Subject: AT&T Mail Obscurity Message-ID: <13586@accuvax.nwu.edu> Date: 15 Oct 90 23:10:37 GMT Sender: news@accuvax.nwu.edu Reply-To: John Higdon Organization: Green Hills and Cows Lines: 34 Approved: Telecom@eecs.nwu.edu X-Submissions-To: telecom@eecs.nwu.edu X-Administrivia-To: telecom-request@eecs.nwu.edu X-Telecom-Digest: Volume 10, Issue 739, Message 1 of 14 Earlier this afternoon, a gentleman called from AT&T who, in essence, apologized for the difficulty in getting through to people who could set up various AT&T accounts. So, here are more numbers for anyone wishing to communicate with people concerning AT&T, or even wishing to contact other departments. If you are looking for an AT&T phone number, start with 800 FIND ATT. It was a call to this number that produced these two: 800 MAIL 672 (we already knew that one--it's for customer service on an existing AT&T Mail account. 800 367-7225 This number is for setting up an AT&T Mail account. I guess AT&T would still have trouble selling heaters to Eskimos. John Higdon | P. O. Box 7648 | +1 408 723 1395 john@bovine.ati.com | San Jose, CA 95150 | M o o ! [Moderator's Note: On the other hand, MCI would have no trouble at all selling refrigerators to Eskimos. They'd simply have their telemarketing people call and take every 'no' answer for a 'yes' answer ... :) But seriously, AT&T has one thing they need to work on: marketing and sales techniques. They have nearly a century of the old-ways to overcome. Its less than a decade into divestiture, and they won't learn all their lessons immediatly. For such a long time they did not have to *sell and promote* their services. Now they do, and they had better learn well what some of their Johnny-come-lately competitors have known all along: Sell, Sell, Sell! Agressively promote your services and equipment. They're catching on, but its taking time. PAT]