Xref: utzoo comp.text:7416 comp.editors:1966 comp.os.msdos.apps:460 comp.sys.ibm.pc.misc:2636 Path: utzoo!attcan!uunet!know!zaphod.mps.ohio-state.edu!wuarchive!cs.utexas.edu!asuvax!ncar!midway!chsun1!kusumoto From: kusumoto@chsun1.uchicago.edu (Bob Kusumoto) Newsgroups: comp.text,comp.editors,comp.os.msdos.apps,comp.sys.ibm.pc.misc Subject: Re: Word Perfect 5.1 question -- running headers/footers Message-ID: Date: 13 Oct 90 20:49:22 GMT References: <39830@shemp.CS.UCLA.EDU> <1076@duteca.UUCP> <1990Oct9.154215.21515@water.waterloo.edu> <350@aupair.cs.athabascau.ca> Sender: news@midway.uchicago.edu (News Administrator) Followup-To: comp.os.msdos.apps Organization: University of Chicago Lines: 29 kevinc@cs.athabascau.ca (Kevin Crocker) writes: >Lotus Manuscript has a toll free tech support line, at least in Canada. >I have always found them to be extremely knowledgable and helpful. I >have to go through their telephone routing system but I know it well >enough by now that it's become passe. On ething I really like is that >the toll free number gives me access to all of Lotus' products. Thus, >I save up my questions and get them all answered at once. I do own a >lot of Lotus software, Notes is about the only one I don't own. >The best thing that I like about the tech support at the end of the 800 >line is that they use their own software and subsequently have an >incredible feel for what it can and can not do. One small problem is >that the tech support people are not always on top of what the rest of >the corp is doing -- what they are really good about is finding out and >gettting back to me. If you ask me, their PROMPT support (its free 1-800 for six months although I've been noticing that they haven't really enforced this lately) is decent although they always seem to have to call me back hours later (sometimes days) to answer my somewhat unique questions about any Lotus product. The thing that I hate about manuscript is the virtual memory management control (not as great as it turns out to be) and its printer drivers (compared to WordPerfect, it doesn't even come close). Bob Bob Kusumoto | Find the electric messiah! Internet: kusumoto@chsun1.uchicago.edu | The AC/DC God! Bitnet: kusumoto@chsun1.uchicago.bitnet | - My Life with the Thrill Kill UUCP: ...!{oddjob,gargoyle}!chsun1!kusumoto | Kult, "Kooler than Jesus"