Xref: utzoo rec.video:15416 comp.ivideodisc:437
Path: utzoo!attcan!uunet!snorkelwacker!mit-eddie!uw-beaver!sumax!polari!dlh
From: dlh@polari.UUCP (dave holo)
Newsgroups: rec.video,comp.ivideodisc
Subject: Re: An Open Letter to FutureVideo Customers (long)
Message-ID: <2578@polari.UUCP>
Date: 15 Oct 90 22:52:27 GMT
References: <1990Oct13.184111.13170@ux1.cso.uiuc.edu>
Organization: Seattle Online Public Unix (206) 328-4944
Lines: 20

Your experience in getting a cable is not necessarily a
unique experience when it comes to buying "high-tech"
equipment nowdays.  If you like the product and think
you might want to use some of the company's products in
the future, I would urge you make an effort to find out
whether the shabby treatment you received is official
company policy.  I've been buying electronic equipment (computers,
video, hi-fi, etc. ) for over twenty years, and I can't 
begin to tell you how many times I have actually been 
witness to an uninformed, over-eager salesperson making up
extemporaneous answers to questions that stump them.  It
sounds to me like he had no idea why you couldn't get a
cable so he gave you an answer that stops the curiousity
of many .... " uh, uh, um -- copy-protection! yeah, yeah --
copy-protection --- that's the ticket!"

I would either talk to that person's boss or write a letter
in the hopes that the person would either be taught the proper
response ... or get his ass chewed out if he's jacking customers
around.