Xref: utzoo rec.video:15431 comp.ivideodisc:438
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From: scott@blueeyes.kines.uiuc.edu (scott)
Newsgroups: rec.video,comp.ivideodisc
Subject: Re: An Open Letter to FutureVideo Customers (long)
Message-ID: <1990Oct16.135746.7406@ux1.cso.uiuc.edu>
Date: 16 Oct 90 13:57:46 GMT
References: <1990Oct13.184111.13170@ux1.cso.uiuc.edu> <2578@polari.UUCP>
Sender: news@ux1.cso.uiuc.edu (News)
Organization: University of Illinois at Urbana
Lines: 28

In article <2578@polari.UUCP> dlh@polari.UUCP (dave holo) writes:
>the future, I would urge you make an effort to find out
>whether the shabby treatment you received is official
>company policy.  I've been buying electronic equipment (computers,
>video, hi-fi, etc. ) for over twenty years, and I can't 
>begin to tell you how many times I have actually been 
>witness to an uninformed, over-eager salesperson making up
>extemporaneous answers to questions that stump them.  It
>sounds to me like he had no idea why you couldn't get a
>cable so he gave you an answer that stops the curiousity
>of many .... " uh, uh, um -- copy-protection! yeah, yeah --
>copy-protection --- that's the ticket!"

Alas, that does not appear to be the case. Closer inspection of the order sheet
reveals no separate listing for the serial cable, but it is listed as being
included with the software. In addition, I've received a response via email 
from another (potential) FV customer who tried three different dealers who
all confirmed the information. Finally, FutureVideo appears to have only one
"sales" person who handles phone calls. I've called them at least three times
to ask various questions, and I've spoken to the same gentleman each time.
(They're not a very big company, it seems). I'm convinced that it's official.




-- 
Scott Coleman                                             khan@ux1.cso.uiuc.edu
University of Illinois at Urbana-Champaign