Xref: utzoo comp.sys.amiga:68538 comp.sys.amiga.tech:15051 Path: utzoo!utgpu!news-server.csri.toronto.edu!cs.utexas.edu!wuarchive!zaphod.mps.ohio-state.edu!sol.ctr.columbia.edu!lll-winken!ames!vsi1!zorch!xanthian From: xanthian@zorch.SF-Bay.ORG (Kent Paul Dolan) Newsgroups: comp.sys.amiga,comp.sys.amiga.tech Subject: Re: ! HELP ! Harvard Graphics Message-ID: <1990Oct12.121023.26683@zorch.SF-Bay.ORG> Date: 12 Oct 90 12:10:23 GMT References: <90283.174726FCS101@psuvm.psu.edu> Organization: SF-Bay Public-Access Unix Lines: 49 FCS101@psuvm.psu.edu (FRANK C SMEEKS) writes: >Hello. > Yet again I come to the Amiga wizards for help. I purchased a software >package because of the LACK of Amiga Business Application PGMS, called >Harvard Graphics. At the deal I got it was well worth the investment... >maybe. I installed the software, in fact two different version and it begins >to boot and then ..... Yes, the infinite lockup sequence. My question is >WHY? and second can I fix this or can someone tell me how to fix it. All >of the programs are there to make it run. I copied all the files from an >installed version to check and see. I have the bridgeboard, a logitech >handscanner, the ast 6 pak plus expanded to 640 k and the new (maybe?) >janus software that lets me use a mouse. I called the company which >makes HG and they were absolutely no help. "Amiga, what kind of board >is an amiga..... I think our technician has an Amiga board. Bob.... >No I'm sorry sir he doesn't have that slot free. The bottom line is >your computer just isn't compatible with "our superior" product. If >you have any further questions don't hesitate to call back." Anyway I >guess you get the picture, huh? Whatever help anyone can lend or an >alternate suggestion to my problems would be helpful. My mail addr >is FCS101 at PSUVM. Thanks again for the help. The frustration is driving me .. >...................................nuts. Well, it's been a while since I left the HG development group, but let me assure you that it is going to stress test the PC-compatibility of any hardware clone, and the Amiga may just not be close enough. If you got the 3.0 product, when I left the team, it had graphics programmed to the metal, extended and expanded memory modules, overlays, software virtual memory for data, locked out parts of memory to use for VM swap areas, etc., etc., etc. If you can't get SPC to commit to _making_ the product work on _your_ computer setup, you'd better try to get a refund on a non-functional product. Since their maintenance effort is highly focused on the needs of large corporate customers, and has no focus at all on such comptability products as the Bridgeboard, I can only wish you well. By the way, don't read this as a criticism of SPC; they decided to target the bottom of the line IBM-PC and clones, requiring only a hard drive and (perhaps) an EGA, yet were writing software with (at last look) 1.5M of executable and support for truly huge data sets, programming normally restricted to a much more capable class of computer. The tricks they used were needed to make all that perform acceptably on such a small platform, but using tricks does have a pretty strong impact on porting to non-standard hardware. Kent, the man from xanth.