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From: eakin@rsmas.miami.edu
Newsgroups: comp.sys.ibm.pc.hardware
Subject: Re: Gateway 2000
Message-ID: <10136.271c28f1@rsmas.miami.edu>
Date: 17 Oct 90 13:48:33 GMT
References: <1291@beguine.UUCP>
Distribution: na,world
Lines: 44

In article <1291@beguine.UUCP>, pokey@uncmed.med.unc.edu writes:
> I'm considering a Gateway 2000 25 mHz machine for purchase, and I'd
> like to hear from anyone whose had dealings w/them, good or bad.      
> Also, if it is wise to make any specific upgrades at the time of
> purchase (video card, monitor, drive controller, etc.).  Should I go
> the extra bucks for the 33 mHz or retreat to the 20 mHz?
> 
> Thanks in advance, any reply is greatly appreciated.
> 
> E-Mail to pokey@uncmed.med.unc.edu
> 
> BOB                               Patrick O'Brien
> B
> B
> B

Experiences with Gateway:

1) Bought 386SX system in May.  Good machine, solidly built, Gateway2000
Crystal Scan 1024 is a very nice monitor.

2) Have had numerous dealing with Tech. support.  It used to be great, although
you did hold on the 800# for about 15 minutes.  More recently, they have been
overtaxed & are hard to reach.

3) We have had them replace 2 parts under warantee.  One was a multi-I/O card
that turned out to have been misconfigured from the factory.  The other was the
mother board.  But don't panic here, The problem was a bad battery on the board
-- when we called them they told us they had discontinued using the board in
our machine & would prefer to just replace our board for us.  They authorized
either walk in service at the local service rep. or would send us the board. 
We opted for the latter & installed it ourselves.

4) System has really worked well & except for the serial card configuration & a
lame battery ont the board, we've been happy with it.  So much so that someone
else in our lab ordered one & another is considering it.

Good Luck

-- 
C. Mark Eakin
Internet: Eakin@RSMAS.miami.edu
Amateur Radio: N4SYK      Packet Radio: N4SYK@AB4LU.FL.USA.NA
USnail: Univ. of Miami, RSMAS-BLR, 4600 Rickenbacker Cswy. Miami, FL 33149-1098