Path: utzoo!utgpu!news-server.csri.toronto.edu!cs.utexas.edu!swrinde!zaphod.mps.ohio-state.edu!unix.cis.pitt.edu!djbpitt From: djbpitt@unix.cis.pitt.edu (David J Birnbaum) Newsgroups: comp.sys.ibm.pc.hardware Subject: Re: Gateway 2000 Message-ID: <49869@unix.cis.pitt.edu> Date: 17 Oct 90 19:33:08 GMT References: <1291@beguine.UUCP> <10136.271c28f1@rsmas.miami.edu> Reply-To: djbpitt@unix.cis.pitt.edu (David J Birnbaum) Distribution: na,world Organization: Univ. of Pittsburgh, Comp & Info Services Lines: 37 In article <10136.271c28f1@rsmas.miami.edu> eakin@rsmas.miami.edu writes: >In article <1291@beguine.UUCP>, pokey@uncmed.med.unc.edu writes: >> I'm considering a Gateway 2000 25 mHz machine for purchase, and I'd >> like to hear from anyone whose had dealings w/them, good or bad. > >Experiences with Gateway: > >2) Have had numerous dealing with Tech. support. It used to be great, although >you did hold on the 800# for about 15 minutes. More recently, they have been >overtaxed & are hard to reach. I'm not sure what "more recently" means here. I bought a Gateway 2000 386sx a couple of months ago. The equipment and technical support are both completely satisfactory, except that I sometimes spent as much as 45 minutes on hold waiting for a tech support person. They would take my number and someone did always call back; whether I went that route or stayed on the line, my questions were always answered satisfactorily. But on my last call about two weeks ago the receptionist told me that they had revised their telephone queue and that nobody should be on hold for more than five minutes. This was true on that occasion and I haven't had to test it since. So ... I concur with all the good things that have been said here about Gateway 2000, and add that what used to be their most serious service problem -- getting through to a technician -- seems to have been fixed. --David ======================================================================= Professor David J. Birnbaum djbpitt@vms.cis.pitt.edu [Internet] The Royal York Apartments, #802 djbpitt@pittvms.bitnet [Bitnet] 3955 Bigelow Boulevard voice: 1-412-687-4653 Pittsburgh, PA 15123 USA fax: 1-412-624-9714