Path: utzoo!attcan!uunet!lll-winken!uwm.edu!psuvax1!psuvm!f0o
From: F0O@psuvm.psu.edu
Newsgroups: comp.sys.ibm.pc.misc
Subject: Gripe about new Microsoft policy
Message-ID: <90285.100015F0O@psuvm.psu.edu>
Date: 12 Oct 90 14:00:15 GMT
Organization: Penn State University
Lines: 15


     I called Microsoft's customer support number yesterday to get help on some
additional information on a topic, and was told they now have a new policy
on phone calls.
     If you have questions about QB 4.0 or lower, you have to now call a
900 number; and if its a question on 4.5, they will only answer setup
questions; any technical questions must go to the 900 number.  The charge is
$2 a minute.
     The reason they gave for the change, was they needed to free up the
lines.  This sounds like a farce to me, since if thats so, why not just add
extra lines?
     I think this is a bad policy.  It has certainly soured me toward buying
any more Microsoft language products.  From now on, I'll go with Borland.

                                                           [Tim]