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From: horne-scott@cs.yale.edu (Scott Horne)
Newsgroups: comp.sys.ibm.pc.misc
Subject: Re: Gripe about new Microsoft policy
Message-ID: <26724@cs.yale.edu>
Date: 12 Oct 90 23:32:54 GMT
References: <90285.100015F0O@psuvm.psu.edu>
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In article <90285.100015F0O@psuvm.psu.edu> F0O@psuvm.psu.edu writes:
<
<     I called Microsoft's customer support number yesterday to get help on some
<additional information on a topic, and was told they now have a new policy
<on phone calls.
<     If you have questions about QB 4.0 or lower, you have to now call a
<900 number; and if its a question on 4.5, they will only answer setup
<questions; any technical questions must go to the 900 number.  The charge is
<$2 a minute.
<     The reason they gave for the change, was they needed to free up the
<lines.  This sounds like a farce to me, since if thats so, why not just add
<extra lines?
<     I think this is a bad policy.  It has certainly soured me toward buying
<any more Microsoft language products.  From now on, I'll go with Borland.

I think it's bad policy, too.  But Borland is no better and is even worse.
(I have a long story about Turbo Prolog v 1.0, but I'll spare you the
disgusting details unless you're really interested.  Suffice it to say that
Borland wasn't interested in customer service--and I'll never purchase
another Borland product.)

Why not write a letter to Microsoft?  You paid for customer support when
you bought the software, and they didn't say anything about 900 numbers
at the time.  I've found Microsoft to be reasonable; write them a letter.

					--Scott

-- 
Scott Horne                               ...!{harvard,cmcl2,decvax}!yale!horne
horne@cs.Yale.edu      SnailMail:  Box 7196 Yale Station, New Haven, CT   06520
203 436-1817                    Residence:  Rm 1817 Silliman College, Yale Univ
Uneasy lies the head that wears the _gao1 mao4zi_.