Path: utzoo!attcan!uunet!know!zaphod.mps.ohio-state.edu!uwm.edu!mrsvr.UUCP!boojum.uucp!walkerl
From: walkerl@boojum.uucp (Larry Walker)
Newsgroups: comp.sys.mac.apps
Subject: Word4 lockups
Keywords: Dove upgrades, Word4.0
Message-ID: <3124@mrsvr.UUCP>
Date: 16 Oct 90 18:24:17 GMT
Sender: news@mrsvr.UUCP
Lines: 16

Just got off the phone to Microsoft, concerning the Word lockup problem.
The phone support person I got this time claimed there is a known
problem with Dove upgrades and Word4. She gave me Dove's number (800-
622-7627), and I called them. THEIR phone support person said it's
really (yet another) Microsoft software bug, which caused a problem
with chip-select timing on the SCSI board, and that they would send
me a new prom that works around Microsoft's bug. I'm not sure that
I quite follow the logic of their explanation, but I'm now waiting
for a prom in the mail to see if that takes care of it.

Of course, not all the people who posted the lockup problem had Dove
upgrades, so this begs the question of why Word locks up on their
SE/30's and Mac II's...

Larry Walker                GE Medical Systems         (414) 521-6076
							   Waukesha, WI