Path: utzoo!attcan!uunet!mcsun!ukc!axion!tsa!domo
From: domo@tsa.co.uk (Dominic Dunlop)
Newsgroups: comp.sys.mac.hardware
Subject: Re: LW IINTX Jams all the time!
Message-ID: <1990Oct12.083510.10313@tsa.co.uk>
Date: 12 Oct 90 08:35:10 GMT
References: <7089.2712f714@umiami.miami.edu>
Reply-To: domo@tsa.co.uk (Dominic Dunlop)
Organization: The Standard Answer Ltd.
Lines: 34

In article <7089.2712f714@umiami.miami.edu> gross@umiami.miami.edu (JD144)
writes:
> Can anyone tell me why our LaserWriter IINTX's are dying on us?  They 
> continuously jam after extended periods of use.  They get to a point where
> they can't even startup because the paper used with the startup page jams.

And I'm posting this reply because it bounced when I mailed it.

If ALL your NTX's are jamming, seems to me that the most likely culprit
is the paper.  In my (albeit relatively limited) experience of printers
with Canon engines, they're pretty tolerant (more tolerant than most
photocopiers, for example), but can take an irrational dislike to paper
from particular suppliers.  More rationally, they may object to paper
which has been badly stored (for example in damp or very humid
conditions) either before or after shipment to the user.  Try getting a
week's supply of paper from another source, and see what happens.  Of
course, it it fixes the problem, you're left with another: what the hell
to do with the contents of your stationery store...

As a very long shot, where are you getting your toner cartridges from?
Are they refilled?  Are they unbranded?  Is there any correlation
between jamming and the use of refilled cartridges?  Most everybody on
the supplier side says that refilled cartridges are a Bad Thing, and,
while this may smell like a capitalist plot to sell more fresh
cartridges, there may just be some truth in it.  Also, if you are using
refilled cartridges, are you replacing the cleaning wands every time
you swap out an empty cartridge?  You should be.

Finally, what is the condition of your paper trays?  If they have got
beat up -- and this can happen in environments where those who replace
the paper do it with ill grace because they feel that it really should
be somebody else's responsibility -- replacing them may fix the problem.
-- 
Dominic Dunlop