Path: utzoo!attcan!uunet!cs.utexas.edu!sdd.hp.com!elroy.jpl.nasa.gov!ncar!gatech!bloom-beacon!eru!hagbard!sunic!mcsun!ukc!tcdcs!maths.tcd.ie!lcleland
From: lcleland@maths.tcd.ie (Laura Cleland)
Newsgroups: comp.sys.mac.misc
Subject: Re: Customer Service
Message-ID: <1990Oct18.100107.781@maths.tcd.ie>
Date: 18 Oct 90 10:01:07 GMT
References: <15701@shlump.nac.dec.com>
Organization: Dept. of Maths, Trinity College, Dublin, Ireland.
Lines: 16

In article <15701@shlump.nac.dec.com> long@mcntsh.enet.dec.com (Rich Long) writes:
>that one package had, by feel, about four Goobers in it! I didn't open the
>package, but sent it to Nestle with a letter. Shortly thereafter, I received a
>profuse apology and a double refund (in coupon form). I was happy!
>
>The other was with Microseeds over Redux. I had discovered a benign but
>irritating bug, and sent a letter. A profuse letter of apology followed along
>with a new version of the software and, as I remember, an offer of a refund.
>I still use Redux, and am quite satisfied with it and the company.
>
>Sometimes, the good guys win.
>
Most companies prefer to keep their customers happy,
it is cheaper than bad publicity.

laura.